STUDIO PORTRAITS

 

Can I set up a studio portrait session?

We have a few very talented studio and event photographers on staff. They enjoy working one-on-one with clients. They will sit with you and go over every detail of your session before you step into the studio.  Please call us at 210.224.5553, Monday through Friday, 9 a.m. to 5 p.m., and we will be happy to set up a consult.

 

Do you do wedding and quinceañera photography?

We truly enjoy photographing weddings and quinces.

 

 

VOLUME PHOTOGRAPHY

 

Question: Can I order online?

If you have a QR code go to spi.gotphoto.com, enter your code, and start ordering. If you do not have a QR code please call us at 210.224.5553, Monday through Friday, 9 a.m. to 5 p.m., and we will be happy to help you.
 

What if I lose my QR or order form?
If you lost your order form or QR flyer and code please call us at 210.224.5553, Monday through Friday, 9 a.m. to 5 p.m., and we will be happy to help you.

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How will I order and pay for the pictures?

How you order pictures depends on what process your school has chosen. If you have a QR code go to spi.gotphoto.com, enter your code, and start ordering. If you do not have a QR code please call us at 210.224.5553, Monday through Friday, 9 a.m. to 5 p.m., and we will be happy to help you.

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Can I set up a studio session?

We have a lovely studio located just north of downtown San Antonio. We have two very talented studio photographers who are here to help you with studio portraits, event photography and more. Please call us at 210.224.5553, Monday through Friday, 9 a.m. to 5 p.m., and we will be happy to set up a consult to go over your portrait session.

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Our picture day orders were prepaid. Can I still order pictures?

Prepaid pictures must be paid on picture day. No exceptions. If the school chooses to do retakes or makeups, you will get word about this and have the opportunity to order pictures for retakes or makeups.

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Question: Can we do retakes?

If there are enough students and parents requesting retakes we will schedule a date in partnership with the school. If you wish to request a retake at our studio please call us Monday through Friday, 9 a.m. to 5 p.m., and we will be happy to help you. There is a minimum $15 nonrefundable session fee. Retakes at our studio are scheduled Monday through Thursday, 9 am to 5:30 p.m.

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Question: How do we find out about picture day?

You will receive a flier about one week before picture day and/or the school will send an email blast out or it will be on your school calendar.There are three ways to get Picture Day information:

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Question: What if my child misses picture day?

For fall pictures there is usually a retake day scheduled. Please check with the front office. For spring portraits there is no retake day scheduled.

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Question: Should I dress up my child for picture day?

If the flier does not indicate "dress up" for picture day please check with the front office. Many schools have strict dress codes. If your child is allowed to dress up we recommend solid colors or colors that compliment the picture samples indicated on the take home flyer.

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Question: Will someone help my child make sure he or she is ready for a picture?

Most schools have volunteers to help with the picture process. Unfortunately our photographers are no longer allowed to touch children, fix their clothes, or their hair. If you are concerned about having your child look their best we highly recommend volunteering or being present at their portrait time.

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What if I do not like the pictures?

That's what retakes are for. And if you do not like the retakes we will refund you your payment so long as you return all the pictures, undamaged to our office in San Antonio. You can set up a retake at our studio. Please call us at 210.224.5553, Monday through Friday, 9 a.m. to 5 p.m., and we will be happy to help you.

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Can I make copies of my child's pictures?

No, you cannot make copies of the prints. It is against the law to do this. If you want to be able to make all the copies you want we suggest you order a CD image, which will include a copyright release.

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Can I print my own pictures with my digital purchase?

You can print as many pictures, posters, t-shirts, etc., as you like. You will receive an image release giving you permission to use the digital image for personal use. You cannot use the image for commercial use.